Articles
Capturing Offline Data The app can save data, including uploaded images, offline if it detects lost Internet connectivity. You can also explicitly set the app to work offline. To do so, swipe left then go to Settings. Under the Work Offline section set it to Yes, then choose the services you wish to use whilst offline. […]
Smartphone app user Accounts To log in to the smartphone app, you must first create a Smartphone App user account. To do so, go to the Smartphone App page. Scroll down to the table then click on the Add A User button as shown below. Note – smartphone app users can only log in on smartphone […]
App Settings These are the settings available from the Settings page (swipe left). They can also be customized from the web app. On the Smartphone App & Users page, go to Options > Smartphone Settings. Setting Options Granting Permissions From the web app, you can also control what the smartphone app does. Access to Services […]
To manage smartphone app users, go to the Smartphone App page, then scroll to the table at the bottom of the page. Making Changes To make changes, go to the Actions column of the user. Login Credentials To change the password or username, go to Actions > Edit, then fill out the form. Granting Permissions Access to […]
Installing the app Download and install the Android or iOS app. If you’re prompted to scan a QR Code, after installing the app and tapping the Connect To Web App button: 1. From a computer, log in to your account or create one. 2. Scan the QR code shown on the Smartphone App page. Note […]
These are some of the things you can do with the smartphone app. Barcode scanning On Android devices, the supported barcodes are: QR CODE, DATA MATRIX, UPC E, UPC A, EAN 8, EAN 13, CODE 128, CODE 39, CODE 93, CODABAR, ITF, RSS14, RSS EXPANDED, PDF 417, AZTEC, RSS 14 On iOS devices, the supported […]
2026 Updates March 2026 — Improved NFC scan syncing on the web app. — For iOS devices, you can now switch between the old and new barcode scanner. The old scanner works better for Code 39 barcodes. — Added the ability to specify which barcode symbologies can be scanned. February 2026 — Changed the QR […]
Choosing a service Once logged in to the smartphone app, you will be presented with a list of services to use. Tap on the service you intend to use and have permission to use. Capturing data You will then be presented with a form that you need to fill in and submit. This form can […]